MindArc, Ultimo, NSW

User Experience Consultant (Pro Bono) (2013 to date)

MindArc is a Sydney-based digital agency with expertise in web and digital strategy, e-commerce and SEO.  Main platform is web-based with potential work on mobile and other portable interfaces.

  • Provide analyses and recommendations regarding user experience strategies on a volunteer pro bono basis
  • Conduct user research methods such as contextual inquiry and ethnographic techniques for gathering data
  • Employ human-centric data representation techniques that include affinity diagram, personas and storyboards
  • Design iterated mock-ups in the form of prototypes and wireframes using industry standard tools
  • Execute usability testing methods in order to pinpoint prototype errors and quality check

The University of Sydney Design Lab, Darlington, NSW

Postgraduate Candidate (2011 to 2012)

Took a personal sabbatical leave to complete a full-time practice-based postgraduate design program.  The degree stresses the utilisation of user-centred design (UCD) techniques in dealing with human computer interactivity. Key courses include:

  • Experimental Interfaces Laboratory (Credit)
  • Installation Studio (Credit)
  • Virtual Worlds Laboratory (Distinction)
  • Cyber Studio (Distinction)
  • Time-Based Media Laboratory (High Distinction)
  • Screen Studio (High Distinction)
  • Art, Technology & Culture (High Distinction)
  • Design Thinking (High Distinction)

Designed and presented 3 interactive installations in 5 public exhibitions within the Sydney area:

  • “Organised Cacophony” (The Rocks Pop-up, Sydney) • 2012
  • “IDEA Exhibition” (Wilkinson Building, University of Sydney) • 2012
  • “ghost[s] and the[ir] machines” (Old Darlington School, University of Sydney) • 2012
  • “Attract:: Relate::Sustain” (Verge Gallery, University of Sydney) • 2011
  • “Urban Realities & Augmented Play” (Wilkinson Building, University of Sydney) • 2011 

PAREXEL, North Ryde, NSW

Clinical Trial Specialist (2011 to 2012)

PAREXEL is a top biopharmaceutical services company operating in over 50 countries with a staff of over 11 000.

  • Developed and fostered business relationship with more than 40 research sites within ANZ, which resulted to the decrease in feasibility and pre-qualification timelines, and improved start-up milestones and site satisfaction
  • Reported timely project status via data entry, project leads and management liaison, and sponsor collaboration
  • Partnered with more than 5 Australian research sites regarding start-up activities that included budget, contract and documentation in order to conduct an accurate and timely submission to ethics and regulatory entities
  • Received a departmental team recognition certificate for enthusiastic service in Aug 2011

Quintiles, Chatswood, NSW

Site Start-up Specialist (2007 to 2010)

Quintiles is a top biopharmaceutical services company operating in over 50 countries with a staff of over 23 000. Started employment as an assistant in 2007, promoted to associate specialist in 2008, and full specialist in 2009.  Assumed a variety of responsibilities and special assignments, which focused in both local and regional settings.

  • Designed and managed an intuitive and user-centred Intranet and SharePoint site, which developed into a knowledge-based centre of start-up processes, initiatives and information for 13 countries within Asia Pacific
  • Coordinated over 100 feasibilities and site analyses, which critically led to numerous awarded projects in ANZ
  • Collaborated and designed workflows and documents for feasibility study, site identification and contract-based processes and initiatives, which progressively improved and streamlined the aforementioned activities
  • Selected to be 1 of 4 delegates in ANZ to complete a piloted data management system training in Singapore
  • Received upper management commendation for providing a top-level analytical report, which scoped untapped research sites and demographical examination for strategic and marketing purposes in ANZ
  • Received 6 awards in the areas of teamwork, site identification and population analysis between 2008 to 2009

Eli Lilly Australia, North Ryde, NSW

Medical Information Processor and Clinical Encoder (2007)

Eli Lilly is a top pharmaceutical company operating in more than 140 countries with a staff of over 140 000.

  • Quality assured essential data by entering and scanning these into an in-house data management system
  • Liaised with validation specialists for data accuracy that decreased error and improved quality and integrity
  • Filed and archived keyed in documents in an organised manner creating improvement in data retrieval

Early employment includes administrative and sales experiences from services-based companies, which targeted both customer and business markets between 2001 to 2007


The University of Sydney

Master of Interaction Design and Electronic Arts
  • Emphases in interaction design and human computer interaction
  • Distinction overall average

University of Technology, Sydney

Bachelor of Medical Science
  • Emphases in neurophysiology and pharmacology
  • Credit overall average

Key Skills

  • Content Strategy
  • Interaction Design
  • Feasibility Studies
  • Ethnography & Personas
  • MS Office (Advanced)
  • Databases (Advanced)
  • Axure (Basic)
  • Communication Design
  • Data Management
  • Site Analysis
  • Storyboards & Wireframes
  • CMS/CTMS (Intermediate)
  • Visio (Intermediate)
  • Processing (Intermediate)
  • Stakeholder Liaison
  • Usability Testing
  • Start-up Operations
  • Mock-ups & Prototypes
  • Photoshop (Basic)
  • SharePoint (Basic)
  • HTML (Basic)


  • Australian Interactive Media Industry Association
  • Interaction Design Association
  • Golden Key International Honour Society

On-line CV is also available via LinkedIn


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